Services | MiriamUXAudits LLC
I provide expert consulting and services in the following areas:
Plain Language Writing, Editing & Quality Assurance
I translate complex, technical, and regulatory content into clear, accessible plain-language materials that meet Federal Plain Language Guidelines (PLAIN), Section 508, and agency-specific standards—so communications reach their intended audience and reduce legal, operational, and compliance risk.
Deliverables: plain-language rewrites and edits of policy, guidance, and regulatory documents; QA/QC review to ensure content adheres to Federal plain language principles; transformation of needs assessments, research findings, and technical reports into accessible content; digital content review against plain language and accessibility standards; terminology and consistency checks across document sets; readability analysis with severity ratings and revision-ready redlines; final QA checklist aligned to agency or contract requirements.
UX Audits of Regulatory, Safety, and Compliance Content
I conduct expert reviews to evaluate whether users can find, understand, and correctly act on regulated information—especially where errors create safety, legal, or operational risk.
Deliverables: expert review findings with severity and fixes; task-based audit of critical user paths and comprehension points; findability and information-architecture review; clarity and actionability assessment for instructions and warnings; terminology and consistency checks; revision-ready copy and layout recommendations.
Accessibility Review for Regulated and Risk-Bearing Content
I conduct expert content and design reviews to evaluate whether documents, digital materials, and instructional content align with Federal Section 508, applicable state digital accessibility rules, and WCAG 2.2 at the content layer—what people read, see, and navigate. I focus on how information is written, structured, and presented so users with disabilities, limited English proficiency, or low literacy can find, understand, and correctly act on critical information.
Deliverables: accessibility findings with severity ratings and recommended fixes; structure and navigation review (headings, lists, reading order, document flow); alt-text and descriptive-language review for images, charts, and visual content; plain-language and readability assessment at the document and content level; terminology and consistency checks across sets of materials; conformance gaps mapped to the relevant standards cited in your contract or policy; revision-ready redlines; QA checklist aligned to agency or contract requirements.
Documentation Forensics & Investigation for Evidence and Traceability
I investigate what risk-bearing content actually said and how it was presented—across versions, formats, and rollout states—so teams can reconstruct the record, document evidence, and pinpoint traceability gaps after an incident, complaint, or audit finding.
Deliverables: evidence intake checklist; artifact log (versions, dates, owners); timeline and discrepancy analysis; traceability map to policy/standards; legibility/clarity review of provided visuals; gap log with re-capture requests; photo/capture guidance for future evidence quality; findings memo with corrective-action recommendations.
AI Content Audits and Quality Assurance
I audit AI-generated or AI-assisted technical content for factual accuracy, policy alignment, consistent terminology, accessibility, and equitable tone—so risk-bearing materials remain trustworthy in regulated environments. Reviews are performed under a proprietary in-house framework to surface traceability gaps, contradictions, and high-risk language.
Deliverables: source-backed fact checks and citations; traceability matrix linking statements to policy/standards; hallucination/error log with severity and fixes; terminology/glossary alignment; bias and harmful-language screen; revision-ready redlines; final QA checklist.