Services
I provide expert consulting and services in the following areas of technical communication.
Regulatory Warnings & Emergency Procedures
I design and revise warnings, emergency procedures, labels, signage, and public notices so the right action is obvious when stakes are high.
Deliverables: warning taxonomy and phrasing standards; iconography recommendations; plain-language and accessibility checks (WCAG/Section 508); pilot tests; print/digital specs; implementation guidance.
Policy-to-Procedure Systems
I translate policy into actionable standard operating procedures (SOPs) and procedure sets.
Deliverables: SOP templates; policy-to-procedure crosswalk; change-control and governance model; document-lifecycle plan; implementation notes for training and adoption.
Regulatory Plain-Language Writing & Editing
I convert statutes and policy into clear, audience-appropriate text that reduces interpretive risk and meets federal plain-language expectations in regulated environments.
Deliverables: redlines with rationales; mapping to governing policy/standards; plain language standards; terminology/glossary control; accessibility checks (WCAG/Section 508); implementation notes for rollout.
Project Management of Large-Scale Plain-Language Projects
I lead complex documentation overhauls using methods developed while managing regulatory editors for Texas state agencies.
Deliverables: workplan and editorial calendar; issue tracking; quality gates; stakeholder-review cadence; production handoff.
Evidence-Grade Compliance Documentation
I capture audit-ready visuals of warnings, procedures, signage, and related environments in regulated settings to support compliance reviews, pre-audit readiness, procurement acceptance, and post-update validation.
Deliverables: in-situ context shots; 2/5/10-meter legibility series; glare/contrast and low-light checks; short wayfinding clips; captions and figure index; accessibility assets (alt text, transcripts); file-naming and traceability notes.
Technical Content Accuracy & Quality Assurance
I audit AI-generated or AI-assisted technical content for factual accuracy, policy alignment, consistent terminology, accessibility, and equitable tone—so risk-bearing materials remain trustworthy in regulated environments. Reviews are performed under a proprietary in-house framework to surface traceability gaps, contradictions, and high‑risk language.
Deliverables: source-backed fact checks and citations; traceability matrix linking statements to policy/standards; hallucination/error log with severity and fixes; terminology/glossary alignment; bias and harmful‑language screen; revision‑ready redlines; final QA checklist; optional “AI‑use disclosure” note