Services | Miriam UX Audits
I provide expert consulting and services in the following areas:
UX Audits of Regulatory, Safety, and Compliance Content
I conduct expert reviews to evaluate whether users can find, understand, and correctly act on regulated information—especially where errors create safety, legal, or operational risk.
Deliverables: expert review findings with severity and fixes; task-based audit of critical user paths and comprehension points; findability and information-architecture review; clarity and actionability assessment for instructions and warnings; terminology and consistency checks; accessibility checks (WCAG/Section 508); revision-ready copy and layout recommendations.
Documentation Forensics & Investigation for Evidence and Traceability
I investigate what risk-bearing content actually said and how it was presented—across versions, formats, and rollout states—so teams can reconstruct the record, document evidence, and pinpoint traceability gaps after an incident, complaint, or audit finding.
Deliverables: evidence intake checklist; artifact log (versions, dates, owners); timeline and discrepancy analysis; traceability map to policy/standards; legibility/clarity review of provided visuals; gap log with re-capture requests; photo/capture guidance for future evidence quality; findings memo with corrective-action recommendations.
AI Content Audits and Quality Assurance
I audit AI-generated or AI-assisted technical content for factual accuracy, policy alignment, consistent terminology, accessibility, and equitable tone—so risk-bearing materials remain trustworthy in regulated environments. Reviews are performed under a proprietary in-house framework to surface traceability gaps, contradictions, and high-risk language.
Deliverables: source-backed fact checks and citations; traceability matrix linking statements to policy/standards; hallucination/error log with severity and fixes; terminology/glossary alignment; bias and harmful-language screen; revision-ready redlines; final QA checklist.